Fix the workflow that’s slowing everything down
Your team doesn’t need another binder or a six‑month consulting project. You need focused, fast, sustainable improvement. Katawell delivers high‑impact process improvement sprints and ongoing operational support that help healthcare teams work with more ease and less stress.
Real improvements. Real momentum. Real relief.
Katawell partners with behavioral health organizations to optimize operational systems and develop leadership practices that deliver extraordinary care and sustain team wellbeing.
Operational clarity for small and mid‑size behavioral health organizations.
Clinics and community health centers are under pressure—high volume, limited staff and resources, financial pressures and archaic workflows that were never updated for today’s reality. Katawell helps teams reduce bottlenecks, improve communication, and deliver care with less stress and more consistency.
Katawell partners with healthcare teams in behavioral health and community clinics to fix the processes that shape daily work.
How it works ...
Consult
We identify the workflow causing the most friction and clarify what success looks like.
Choose
Choose a path: A Kaizen workshop for a quick win, a 30‑day sprint for deeper change, or fractional support.
Transform
We guide your team through redesign and adoption while keeping the workload realistic for busy clinics.
Thrive
Leaders receive tools, routines, and coaching to maintain improvements long after the engagement ends.
Our Offerings
At Katawell, we believe that when leaders have clarity, confidence, and sustainable habits, their teams feel the impact immediately. Strong leadership creates healthier workflows, calmer days, and more consistent care.
Our offerings are designed to help leaders build the skills and systems that make daily work smoother. Whether you need a focused improvement workshop or a deeper operational reset, we support teams in creating environments where people can do their best work.
Healthcare Process Improvement
Katawell’s operational excellence sprints help healthcare organizations fix broken workflows, reduce bottlenecks, and improve patient flow—without long consulting engagements. Each sprint is designed for fast, sustainable results in real‑world clinical environments.
3‑Day Kaizen Sprint (Signature)
A rapid improvement event to diagnose and redesign one critical workflow. Ideal for intake, scheduling, referrals, billing, and care coordination.
5‑Day Kaizen Sprint (Expanded)
A deeper, more immersive Kaizen for multi‑team processes or complex care pathways that require additional mapping, testing, and alignment.
30‑Day Process Sprint (Premium)
A full operational transformation including workflow mapping, Kaizen redesign, SOP development, testing, adoption support, and staff training—all delivered within a structured 30‑day window.
Ideal for: clinics, FQHCs, community health centers, behavioral health organizations, and healthcare nonprofits seeking measurable improvements in workflow performance and patient experience.
Leadership Development
for Healthcare
Healthcare teams function at their best when leaders have the clarity, habits, and communication skills to guide their staff through daily operational demands. Katawell provides practical, evidence‑based leadership development designed specifically for clinics, FQHCs, behavioral health organizations, and healthcare‑adjacent nonprofits.
ChAU Method Workshops (Choose, Assign, Uplift) Low‑cost, high‑impact workshops starting at $500. Leaders learn how to streamline decisions, delegate effectively, and uplift team performance—skills that directly reduce operational friction.
Leadership Training Add‑Ons Targeted modules that strengthen daily management routines, improve team alignment, and support change adoption across clinical and administrative teams.
Ideal for: healthcare managers, clinic directors, FQHC supervisors, and emerging leaders who need practical tools to support teams through operational change.
On-Demand
Operational Support
Flexible, contract‑based support for healthcare organizations that need operational excellence expertise or facilitation without hiring full‑time staff.
OpEx for Hire
Monthly operational excellence support starting at $3,000/month. Includes project management, coaching, troubleshooting, continuous improvement guidance, and leadership support.
Facilitator for Hire
Professional facilitation for existing programs starting at $150/hour. Ideal for team retreats, strategic planning sessions, and improvement events.
Custom Facilitation
Tailored session design and delivery starting at $200/hour for specialized needs such as workflow redesign, cross‑team alignment, or leadership development.
Ideal for: organizations seeking expert guidance, structured facilitation, or fractional operational leadership at a predictable cost.
Discover how stronger, steadier leaders can transform your team’s wellbeing and day‑to‑day operations.
Meet the Founder
Tiffany Chau is a certified health and wellness coach, a certified Project Management Professional, and an engineer by training and mindset.
Tiffany Chau, PMP
With nearly 15 years of experience in operational excellence, group facilitation and leadership, Tiffany combines methodical coaching and change processes with a flexible, empathetic approach.
After spending 10 years employed with large corporations in the life science and compliance industries, she felt the calling to pursue fulfillment beyond traditional metrics of success. Burnout and reflection drove her on a personal wellness journey which eventually led her to ideate Katawell.
She believes that we are at our best when our wellness needs are met, recognizing that wellness can look different for everyone. This insight became particularly important to her as a parent and team leader, where she observed how her own well-being influenced her parenting and leadership approach.
Tiffany's core pillars are performance, curiosity, resilience, flexibility and intentionality. This is reflected not only in her own personal wellness routines, but also in Katawell's approach, customizable offerings and workshop outcomes.
Through Katawell, she equips leaders with the habits, skills, and support they need to lead sustainably. When leaders prioritize their wellbeing, they’re better equipped to lead healthy, engaged teams and navigate uncertainty — ultimately driving improved team performance, retention and organizational success.
Katawell is committed to helping your teams thrive by sustaining their wellbeing and strengthening daily operations.
