Fix the workflow
slowing down your behavioral health organization
Your team doesn’t need another binder or a six-month consulting project.
You need focused, fast, and sustainable operational improvement.
Katawell provides process improvement sprints and ongoing operational support for behavioral health organizations—helping teams streamline workflows, reduce inefficiencies, and work with more ease and less stress.
Real improvements. Real momentum. Real relief.
For mid-sized behavioral health teams navigating growth, burnout, and operational complexity
Katawell is a consulting firm specializing in operational excellence for behavioral health organizations.
Operational clarity for small and mid-sized behavioral health organizations.
Behavioral health organizations are under increasing pressure—high patient demand, limited staffing, financial constraints, and outdated workflows that were never designed for today’s complexity. These challenges create bottlenecks, communication gaps, and unnecessary strain on teams.
Katawell helps behavioral health and community health teams address these challenges by improving the operational systems that shape daily work. Through targeted process improvement and workflow optimization, we help teams reduce inefficiencies, strengthen communication, and deliver care with greater consistency and less stress.
Our approach is practical, human-centered, and designed for real-world implementation—so improvements don’t just look good on paper, but actually work in practice.
We partner with small and mid-sized clinics and community health teams to optimize operational systems, improve workflows, and develop leadership practices that support high-quality care and sustainable team performance.
How Katawell works ...
Consult
Identify Challenges
We pinpoint the workflows causing friction and define operational success for your behavioral health team.
Choose
Your Path
Pick a Kaizen workshop, 30-day sprint, or fractional support to fit your team’s needs.
Transform
Implement & Adopt
We guide workflow redesign and adoption without overloading busy clinics.
Thrive
Sustain Improvements
Leaders get tools and coaching to maintain operational clarity and team performance long-term.
Our Offerings
At Katawell, we help behavioral health leaders build clarity, confidence, and sustainable habits that improve workflows, reduce stress, and deliver consistent care.
We offer process improvement workshops, 30-day operational sprints, and fractional operational support—all designed to streamline daily work and create environments where teams can thrive.
Process Improvement
for Healthcare
Katawell’s operational excellence sprints help behavioral health and healthcare organizations streamline workflows, reduce bottlenecks, and improve patient flow—without long consulting engagements.
Offerings:
-
3-Day Kaizen Sprint (Signature): Rapid improvement of one critical workflow (intake, scheduling, referrals, billing, care coordination).
-
5-Day Kaizen Sprint (Expanded): Deep redesign of multi-team or complex care processes.
-
30-Day Process Sprint (Premium): Full operational transformation with workflow mapping, SOP development, adoption support, and staff training.
Ideal for: Clinics, FQHCs, community health centers, behavioral health organizations, and healthcare nonprofits seeking measurable workflow improvements.
Leadership Development
for Healthcare
Strong leaders create smoother workflows, calmer days, and more consistent care. Katawell offers practical, evidence-based leadership development designed for healthcare managers, clinic directors, and emerging leaders.
Offerings:
-
ChAU Method Workshops: Streamline decisions, delegate effectively, and uplift team performance.
-
Leadership Training Add-Ons: Targeted modules for daily management, team alignment, and change adoption.
Ideal for: Leaders in behavioral health organizations and clinics who want practical tools to guide their teams through operational change.
On-Demand
Operational Support
Flexible, contract-based operational expertise—without hiring full-time staff.
Offerings & Pricing:
-
OpEx for Hire: Monthly operational excellence support including project management, coaching, and continuous improvement guidance. (starting at $3,000/month)
-
Facilitator for Hire: Professional facilitation for retreats, planning sessions, or improvement events. (starting at $150/hour)
-
Custom Facilitation: Tailored workflow redesign, cross-team alignment, or leadership development sessions. (starting at $200/hour)
Ideal for: Behavioral health and healthcare organizations seeking expert guidance or fractional operational leadership at predictable costs.
See how Katawell can streamline your operations and reduce stress for your team.
Meet the Founder
Tiffany Chau is a certified health and wellness coach, a certified Project Management Professional, and an engineer by training and mindset.
Tiffany Chau, PMP
She brings nearly 15 years of experience in operational excellence, group facilitation, and leadership to help behavioral health leaders and teams thrive.
After a decade in large corporations within life sciences and compliance, Tiffany experienced firsthand how high job demands paired with limited resources can erode well-being. This insight led her to operational excellence as a strategy to reduce stress, improve workflows, and support sustainable team performance—a principle that became the foundation for Katawell.
Tiffany believes wellness looks different for everyone. As a parent and team leader, she’s seen how a leader’s well-being directly impacts team engagement, consistency of care, and organizational outcomes. Her core pillars—performance, curiosity, resilience, flexibility, and intentionality—guide her approach to coaching, workflow redesign, and leadership development.
Through Katawell, Tiffany equips leaders with the habits, skills, and operational systems they need to lead sustainably, reduce stress, and foster healthy, high-performing teams.
Learn how operational clarity and wellness can transform your team.
Katawell is committed to help behavioral health teams thrive by improving workflows, strengthening operations, and supporting sustainable team well-being.
